**NOTE: Purchases will show up on your credit card statement as "KSU CASHIERS OFFICE IV"
If you would like to purchase over the phone with a credit card, please call 1-800-767-7236.
Test Kits are mailed through USPS several times each week and typically take 7-10 days from order time to arrive at your address.
Short-term shipping upgrades:
Optional shipping upgrades are available through Alpha Energy Labs. If you need faster shipping for any reason, you can purchase it while registering the kits online at www.aelabs.com/register.
If your kit experiences shipping delays en route TO the lab for analysis (after you've already done the test), Alpha Energy Labs' replacement policy covers this.
Radonova Long-term test kit shipping update:
If you have a Radonova-brand long-term test kit and you are ready to send it in to the lab for analysis, please send it to their new address: 1 East 22nd Street, Suite 200, Lombard, IL 60148.
The Environmental Protection Agency (EPA) encourages all homeowners to test their residences for radon gas.
If you are Testing in NEW JERSEY:
- For SHORT-TERM test kits: There will be an additional $10 payment for the New Jersey State Radon Fee or your results will not be released (see Instructions). Additional information must be entered online for the New Jersey DEP. Short-term kits purchased from our website register here: www.aelabs.com/NJ. To purchase a long-term kits in New Jersey - purchase here: www.aelabs.com/buy and register here: www.aelabs.com/NJ
- For LONG-TERM test kits: The Radonova lab and manufacturer of our long-term kits, is licensed to analyze detectors deployed in New Jersey.
If you are testing a NON-U.S. RESIDENCE: Test kit purchases from individuals outside the United States are not supported/accepted by our system due to shipping costs and time delays which can impact the analysis process of the test kits.
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Is this your first time testing for radon--or first time in a while (2-5 years)? We recommend starting with a short-term test kit. Then, depending on your results, a long-term test kit might be an option for your follow-up, confirmation test. For questions, please call our National Radon Hotline at (800) 767-7236.
When do test kits expire?
- Short-term test kits do not expire as long as: 1) the test kit has not been removed from plastic; and 2) the paper backing of the test kit has not been punctured.
- Long-term test kits expire 5 years from date of manufacture in orginal packaging.
Short-term
Short Term tests kits (2-4 days) are $20, which includes all costs. Just follow the instructions on the included Instruction Sheet and return the kit to the manufacturer (Alpha Energy in Texas) for analysis at no extra charge. Testing Instructions Access your short-term test results: www.aelabs.com/results | Long-term
Long term test kits (3-12 months) are $30, which includes all costs. Just follow the instructions on the package and return the kit to the manufacturer (Radonova in Illinois) for analysis at no extra charge. Testing Instructions: Set a reminder to complete your long-term test Access your long-term test results: www.radonline.com |
Our Refund & Replacement Policy: FAQ's
May I have a refund/replacement, please?
- We can ONLY refund or replace your order when it has been lost or damaged on its way from us to you and you notify us with a timely manner. If your test kit is lost or damaged en route from you to the lab, the lab's refund/replacement policy will apply.
- Test kits returned in good, unopened condition within 30 days of purchase will be refunded the purchase price minus a $5 per order restocking/processing fee.
- Damaged or unusable test kits will not be refunded.
- Kits must also be returned at your expense.
How will I be refunded?
- If you paid by credit card your account will be credited within 5-7 business days after we confirm receipt of your request, either verbally or by email. Like your original purpose, your credit card statement will show "KSU CASHIERS OFFICE IV".
- If you paid by check please provide your complete mailing address and phone number so we can issue a refund check.
Where do I send my unopened test kit for a refund/replacement?
- Kits should be returned to:
National Radon Program Services
Kansas State University
2323 Anderson Ave., Suite 300
Manhattan, KS 66502
Mail or fax online order form
You may print and complete an order form and mail with a check (order form here). This service is not available to New Jersey residents.
**NOTE: Purchases will show up on your credit card statement as "KSU CASHIERS OFFICE IV"
If you would like to purchase over the phone with a credit card, please call 1-800-767-7236.
Test Kits are mailed through USPS several times each week and typically take 7-10 days from order time to arrive at your address. .
